Get in Touch With Us
Got a question about one of our rankings, spotted something that needs updating, or just want to tell us how a poker room actually treated you? This page covers how to reach the Online Poker Sites team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and a member of the team will read it and reply directly — we do not rely on automated bounce-backs to stand in for a genuine response. We aim to get back to most messages within two working days, though it can run longer if we're mid-way through updating a large batch of reviews.
A short note on what you're contacting us about helps us route your message properly and saves everyone time. If it relates to a specific site — say, one of the operators covered on our Best Non GamStop Casinos 2026 page — mention the brand name and what happened.
What We Can Actually Help With
- Questions about our reviews or ratings — if you want more detail on why a site sits where it does in our rankings, or how we weighed rake, traffic, or bonus terms, ask and we'll explain our reasoning.
- Corrections — poker sites change their terms, deposit methods, and promotions without much notice. If something we've published looks out of date, tell us; we'd rather fix it than leave stale information live.
- Content suggestions — if there's a format, payment method, or region we haven't covered well enough, let us know what you'd find useful.
- Partnership or editorial enquiries — if you represent an operator or affiliate network and want to discuss coverage, introduce yourself and be specific about what you're proposing.
- Concerns about gambling harm — if you, or someone you know, is struggling to control their play, say so in your message. We'll point you to independent support resources, and you can also reach the National Problem Gambling Helpline any time at 1-800-GAMBLER.
What We Cannot Do
We're a comparison and review site, not a poker operator, a payment processor, or a customer support desk for any of the brands we cover. That means we cannot access your account on Coinpoker, Bovada, Ignition, Americas Card Room, or any other site, process a withdrawal on your behalf, resolve a dispute over a bonus, or handle KYC document uploads. Those matters have to go through the operator's own support team directly — we can, at most, help you understand what a site's terms actually say before you raise the issue with them.
We also don't offer personalized gambling advice or predictions on results. If you're weighing up where to play, our reviews and comparison tables are there to inform that decision, but the choice — and the risk — is always yours.
A Word on How We Cover This Industry
Online Poker Sites earns commission when readers sign up through some of the links on our site. That relationship never decides where an operator lands in our rankings — positions reflect our own research into traffic, game variety, deposit and withdrawal options, and the terms attached to welcome offers. If you think an entry reads as more promotional than informative, tell us; that's exactly the kind of feedback we act on.
Online poker is legal only where a state has specifically regulated and licensed it, and every reader must be 21 or older (18 in the small number of states that permit it) to take part. Nothing on this site should be read as an assurance of winning, and no bonus is "free" money — deposit matches, rakeback, and promotional credit all come with wagering requirements, time limits, or eligibility conditions attached, which we try to spell out wherever we mention them.
Before You Write In
A few quick checks can save a back-and-forth:
- If your question is about a specific bonus, note the site name and roughly when you saw the offer — terms shift often.
- If you're reporting an inaccuracy, tell us where on the page it appears so we can locate it fast.
- If you need account or payment help, contact the poker site directly first — their support team has access we simply don't have.
We read every message that comes in, and we'd rather hear from you than have something sit wrong on the site. Reach out whenever something needs saying.